FAQs

The Quilting Parlour

  • Will the preferred customer 20% discount still be honored?

    Yes, we will continue to honor the 20% preferred customer discount during and after our rebranding process. We greatly appreciate our loyal customers and are committed to maintaining this valuable benefit.
  • Will you still support machine embroidery and embroidery supplies?

    Certainly. Machine embroidery remains a fundamental aspect of our business. We will continue to stock a comprehensive range of embroidery supplies, including threads, stabilizers, and various accessories.
  • Will you continue carrying and supporting Brother machines?

    Indeed, we will maintain our support for Brother machines. Our store will continue to sell and service these machines, offering comprehensive support, software guidance, and a wide range of accessories.
  • What is the new Makerspace, and who can use it?

    The new Makerspace is an innovative creative area open to all. It will feature sewing workstations, cutting tables, and collaborative spaces designed to inspire creativity. We will provide more detailed information soon through our social media channels and email communications.
  • What new product lines will you be carrying?

    In addition to our established brands, we are expanding our inventory to include new product lines. These will focus on beginner quilting kits and a carefully selected range of modern fabrics.
  • Will previously scheduled classes and events still happen?

    All previously scheduled classes and events will proceed as planned. Furthermore, we are enhancing our schedule with additional workshops and sessions led by guest instructors.
  • Will there be help transporting machines to and from the shop for service?

    We are in the process of developing a convenient transport service for machines. We will announce the official launch details of this service in the near future.
  • Will you still have in-house technicians for repairs and maintenance?

    Yes, our certified technicians will continue to provide on-site repair and maintenance services for both sewing and embroidery machines.
  • Can we still buy all the necessary supplies for classes on-site?

    Absolutely. We will continue to stock all essential supplies required for our classes, including fabrics, notions, and machine accessories.
  • Will ScanNCut classes and support continue?

    Yes, we will continue to offer ScanNCut support and classes. Additionally, we are planning to introduce more creative project workshops in the near future.